ik99 Privacy Policy

Our Commitment to Your Privacy

ik99 is committed to protecting the privacy and personal information of every player who uses our platform. This Privacy Policy explains what data we collect when you visit ik99.ws, how we use it, with whom it may be shared, and the choices you have regarding your personal information.

By accessing or using ik99, you acknowledge that you have read, understood, and agree to the data practices described in this policy. If you do not agree with any part of this policy, please discontinue your use of the platform and contact our support team to request account closure or data deletion.

This policy applies to all users located in Bangladesh and elsewhere who interact with ik99's website, mobile platform, promotional communications, and customer support channels. We handle your data with care and in line with internationally recognised data protection principles.

Information We Collect

ik99 collects information in two primary ways: data you provide directly to us, and data we gather automatically when you interact with our platform. We keep collection to the minimum required to deliver a safe, seamless, and fair gaming experience.

Information You Provide Directly

• Full name, date of birth, and nationality when registering an account.
• Email address and mobile phone number for account verification and communications.
• Government-issued identification documents submitted during KYC verification (e.g., National ID, passport).
• Financial details related to deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
• Support correspondence and chat messages when you contact our customer service team.

Information Collected Automatically

• Device information including browser type, operating system, device model, and screen resolution.
• IP address and approximate geographic location (city or region level, not precise GPS coordinates).
• Browsing and gameplay session data such as pages visited, time spent, bets placed, and games played.
• Cookies and similar tracking technologies used to maintain session state and personalise your experience.

How We Use Your Information

The information collected by ik99 is used exclusively for legitimate operational and service purposes. We do not use your data for any purpose that has not been disclosed in this policy. Specifically, your data enables us to:

• Create, verify, and maintain your ik99 player account securely.
• Process deposit and withdrawal requests via local payment channels including bKash, Nagad, and bank transfer.
• Personalise your gaming experience by recommending relevant games, cricket betting markets, and promotional offers.
• Detect, investigate, and prevent fraudulent activity, money laundering, and violations of our Terms & Conditions.
• Send you important account notifications, transaction confirmations, and promotional communications (where you have opted in).
• Comply with applicable legal obligations and cooperate with regulatory or law enforcement authorities when lawfully required.

We do not use automated decision-making in a way that produces legal or similarly significant effects on you as a player, unless we first inform you and provide an opportunity to contest such a decision.

Payment Data & Financial Information

All financial transactions on ik99 — whether deposits via bKash, Nagad, Rocket, Upay, or withdrawals through bank transfer — are processed through encrypted, secure payment gateways. ik99 does not directly store your full mobile banking PIN, card number, or complete bank account credentials on our servers.

Transaction records including deposit amounts, withdrawal requests, and bonus credits are retained in your account history for compliance and dispute resolution purposes. These records may be accessed by our finance team when you raise a payment query or when required by applicable law.

We use transaction monitoring tools to identify unusual financial patterns that may indicate fraud or unauthorised account access. If suspicious activity is detected on your account, we may temporarily suspend transactions and contact you via your registered email or phone number to verify the activity.

Sharing of Your Information

ik99 does not sell, rent, or otherwise commercially exploit your personal data to third parties. We may, however, share limited information with trusted partners and authorities in the following circumstances:

• Payment processors and banking partners (e.g., bKash, Nagad, Dutch-Bangla Bank) who facilitate your deposit and withdrawal transactions — they receive only the minimum data required to complete those transactions.
• Technology service providers who support our platform infrastructure, fraud detection systems, and customer support tools — all operating under strict confidentiality obligations.
• Law enforcement, regulators, or government agencies when we are legally required to disclose information or when disclosure is necessary to protect the rights and safety of ik99, our staff, or our users.
• Game content providers and platform software partners who need aggregated, anonymised usage statistics to improve the gaming products they supply to ik99 — these partners never receive individually identifiable data.

Any third party with whom we share data is contractually required to maintain appropriate data security standards and to use your information solely for the purposes for which it was shared. We prohibit our partners from using your data for their own marketing purposes.

Cookies & Tracking Technologies

ik99 uses cookies and similar technologies (such as local storage and session tokens) to operate core platform functionality, remember your preferences, and analyse how our site is used. Cookies are small text files placed on your device by your browser when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for the website to function — these include session authentication tokens, security cookies, and load-balancing cookies. You cannot disable essential cookies without affecting platform functionality.
• Analytics Cookies: Help us understand how users navigate the platform, which games are most popular, and where improvements are needed. Data gathered is aggregated and does not identify individual users.
• Preference Cookies: Store your language settings, display preferences, and notification choices so your experience is consistent across sessions.

You may manage or clear cookies through your browser settings at any time. Please be aware that disabling certain cookies may impair the functionality of ik99 and prevent you from accessing some features of the platform.

Data Retention Policy

ik99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. For active player accounts, data is retained throughout the account's lifetime and for a reasonable period after account closure to support audits, dispute resolution, and compliance requirements.

Financial transaction records are retained in accordance with applicable financial regulations. When data is no longer required, we securely destroy or anonymise it so that it can no longer be used to identify you. You may also submit a data deletion request to our support team; we will process it within 30 days, subject to any overriding legal retention obligation.

Your Rights Regarding Your Personal Data

As an ik99 player, you hold the following rights with respect to your personal information. You may exercise any of these rights by contacting our support team directly:

• Right of Access: Request a copy of all personal data we hold about you in a portable, readable format.
• Right to Rectification: Ask us to correct inaccurate or incomplete data held in your account.
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements and outstanding obligations.
• Right to Restrict Processing: Ask us to pause the processing of your data while a concern or dispute is being investigated.
• Right to Object: Object to the use of your data for direct marketing communications at any time; we will honour such requests promptly.

To exercise any of these rights, please contact us at [email protected] with the subject line 'Data Rights Request'. We will acknowledge your request within 5 business days and aim to resolve it fully within 30 days.

Security Measures We Implement

ik99 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, secure encrypted storage for data at rest, access controls that restrict data access to authorised personnel only, regular security assessments and vulnerability testing, and session timeout mechanisms that automatically log out inactive accounts.

While we take all reasonable steps to safeguard your information, no digital platform can guarantee absolute security. We encourage you to use a strong, unique password for your ik99 account, enable any available two-factor authentication, and notify us immediately at [email protected] if you suspect unauthorised activity on your account.

Third-Party Links Disclaimer

Our platform may occasionally reference or display information about third-party services such as payment providers. ik99 is not responsible for the privacy practices of any external organisations. We recommend reviewing the privacy policy of any third-party service you choose to use in connection with your ik99 account.

Children's Privacy & Age Restriction

ik99 is strictly an adult platform. Players must be 21 years or older to register an account and use our services. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has submitted personal information to ik99, please contact us immediately at [email protected] and we will take prompt steps to delete that information.

21+ Only. Gambling can be addictive. Please play responsibly and seek help if gambling is affecting your life or the lives of those around you.

Changes to This Privacy Policy

ik99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered users via their registered email address and post a prominent notice on our website. The updated policy will take effect 14 days after such notification unless a shorter notice period is required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how ik99 is protecting your information. Your continued use of our platform after any policy change constitutes your acceptance of the revised terms.

Contact & Data Inquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ik99 handles your personal data, our dedicated support team is available to assist you.

You can reach us by email at [email protected]. Please include your registered username and a brief description of your query so we can respond efficiently. For data rights requests (access, correction, deletion), please use the subject line 'Data Rights Request' so your message is routed to the correct team immediately.

Our support team operates 24/7 Bangladesh Standard Time (BST, UTC+6) and aims to respond to all privacy-related enquiries within 2 business days.